Customer self-service portals
With the OutSystems AI development platform, you can create high-quality, personalized self-service portals that automate back office processes in a fraction of the time of traditional development methods.
Improve customer satisfaction and retention with customer self-service portals
Keep your customers happy with immediate access to all the information they need through intuitive portals without increasing your cost-to-serve.
Provide intuitive and effective self-service experiences
Create self-service portals quickly
Easily build high-quality, reactive web portals along with companion apps that run on tablets and mobile phones. Leverage reusable and customizable UI patterns and screen templates for common scenarios. Meet all customers' needs with multi-language and accessibility support.
Automate and streamline processes
Integrate the back office with pre-built connectors to CRM and ERP systems. Quickly build reusable connectors to any system. Easily incorporate data from internal systems and external cloud providers. Orchestrate everything with visual workflow and business logic.
Adapt to changing customer needs
Continuously update and improve customer portals with a platform that enhances the entire application lifecycle. Visual debugging, automated testing, built-in security and quality checks and one-click deployment with AI-powered dependency analysis enable continuous updates.
Customer self-service portals success stories
AXA Simplifies Claims Tracking With Self-Service App
AXA needed a new platform to drive legacy system modernization. AXA made brokers and customers happy (and reduced costs) by building an insurance portal for brokers in three months using the OutSystems platform.
Worcestershire County Council Powers Citizens' Digital Self-Service
It adopted OutSystems in 2015 to power its digital-by-default initiative.
Five plus years later, 100% of its services can be accessed online, leading to a 64% reduction in contact center traffic and an associated saving of £1.7 million over five years.
American Integrity Insurance Launches Notice of Loss Claims Portal
In just 8 weeks using OutSystems, they developed an online First Notice of Loss Claims Portal that allows them to triage claims based on severity and quickly assist policyholders in need—just in time for the next catastrophic storm.
Relevant resources
AXA Simplifies Claims Tracking for 3000+ Brokers with Self-Service App
Learn how insurance company AXA made brokers and customers happy (and reduced costs) by building a self-service broker portal in 3 months using OutSystems.
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Worcestershire County Council Powers Digital Self-Service
Worcestershire County Council powers digital citizen self-service with OutSystems, delivering £4.7 million of efficiency savings over five years.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
American Integrity Insurance Launches First Notice of Loss Claims Portal: Reducing Call Volume and Customer Response Time
American Integrity Insurance Group needed to act quickly ahead of the upcoming hurricane season to devise a more responsive way to serve policyholders when disaster strikes.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.